What should you know about Macy’s Returns Policy?
Have you ever shopped at a store and walked out feeling happy with what you bought, only to come home and realize that the dress you bought isn’t a great fit for you or your family doesn’t like the color of the bedspreads? Does the thought of taking it back make you anxious? Well, you don’t have to worry, not when you buy from a retailer that has a flexible return policy or when the credit card you used to make the purchase has you covered.
Macy’s is one of the big retailers who offer a wide range of products such as jewelry, branded clothes, cosmetics, and kitchen accessories and they accept many merchandises when you’re not happy under their return window.
What should be on your checklist before you go to make a return?
1. Do you have the proof of purchase with you: This includes your original receipt, the credit card used to make the purchase, your return label or packing slip.
2. Take the purchase back in an unused, undamaged and in saleable condition.
3. Before you return an item find out if it can be returned at a store or do you have to call Macy’s customer care to arrange a pickup or do you have to send it back by mail.
Example: Style your ring purchases have to be returned by mail. You must call 1-877-423-7569 to avail a prepaid shipping label for the item you want to return. The item must be in original packing, should include proof of purchase along with the GIA certificate and must be sent to the prepaid mailing label.
For certain returns such as a mattress, home accessories Macy’s can apply a shipping/pickup fees and a restocking fee.
What are the items that cannot be returned or exchanged?
1. Macy’s beauty box merchandise.
2. All bridal salon by Demetrios sales.
3. Clearance and ‘As Is’ merchandise- Furniture and Mattress.
4. Food and wine gifts.
5. Alexandre London custom orders.
Macy’s has a different return window for various categories. The moment you decide you want to return a purchase you can view the return policy details to save you the additional trip and time.
Here is a quick glance at the return time-frame available across different categories
| Products | Return Information |
| Apple Products | Smartphones – 14 days Other Products – 30 days Apple products bought in-store can only be returned at Macy’s stores that carry Apple products. Apple products purchased online may be returned online or in stores that carry Apple products. |
| Area Rugs | 30 days To return an area rug purchased online you must call 1-800-289-6229.It cannot be returned to the store. The return time for rugs bought in the store is within 7 days of purchase. |
| Backstage | 30 days Items purchased from backstage must be returned to a Macy’s backstage stores |
| Bluemercury | 180 days Returns must be made at a Macy’s store with a Bluemercury shop |
| Cosmetics and Fragrances | 180 days Lush products must be returned to the Macys store that retails Lush items. |
| Designer Brands | 14 days Alexandre London customized orders have no return and exchange. If you do not have proof of purchase, you may be eligible for store credit for the item’s lowest selling price within the last 180 days. |
| Dresses | 60 days If you do not have proof of purchase, you may be eligible for store credit for the item’s lowest selling price within the last 180 days. |
| Finish Line | 45 days If you do not have proof of purchase, you may be eligible for store credit for the item’s lowest selling price within the last 180 days. |
| Fur Vault | 30 days Items bought at the store can be returned to The Fur Vault at select Macy’s stores. Online purchases must be sent in through the mail only. |
| Furniture | Returns/Exchanging must be within 3 days from the date of delivery For Authorization is required for exchanges and the number to call:1.888.822.6229 |
| Home Accessories | 30 days Home Accessories purchased in store can be returned. Furniture accessories, mirrors, and wall art purchased in the store cannot be returned to the store. To initiate a return for furniture accessories, mirrors and wall art call: 1.800.289.6229 |
| Jewelry, Technology Watches and Tech Accessories | 60 days Items which are sized or altered are non-eligible for return. If you do not have proof of purchase, you may be eligible for store credit for the item’s lowest selling price within the last 180 days. |
| Last Act purchases with price tags attached | 30 days If you do not have proof of purchase, you may be eligible for store credit for the item’s lowest selling price within the last 180 days. |
| Lighting | 30 days To initiate a return call 1-800-289-6229 |
| Locker Room by Lids | 30 days Does not apply to clearance items. |
| Maternity | 30 days Ineligible for return if the item is worn, altered or tags are removed |
| Mattress | 60 days Tempur-Pedic sleep set – 90 Days iComfort sleep set – 120 Days Quick ship mattresses – 100 Days call 1.888.822.6229 to initiate a return of Quick ship mattresses. |
| Optical | 30 days |
| Personal Care | 60 days If you do not have proof of purchase, you may be eligible for store credit for the item’s lowest selling price within the last 180 days. |
| Small Electrics | 60 days |
| Style Your Ring | 30 days To initiate a return by mail call 1-877-423-7569. No store returns. |
| Sunglass Hut | 90 days |
To see the additional steps required for a return, you can click on the link below and select the category for your merchandise.
https://www.customerservice-macys.com/app/answers/detail/a_id/140
When does my credit card protection help me?
Assuming you are unable to take benefit of Macy’s returns policy either because you were travelling or you forgot to file a request within the given time-frame, then you can check your credit card if it offers a return protection benefit. You would be surprised that placing a simple call to the benefits administrator could get you a refund.
Here are a few cards that offer 90-day return protection, Citi Double Cash Card, Barclay AAdvantage Aviator Red World Elite MasterCard and Platinum Card from American Express. Few of the items which aren’t covered will be listed in your benefits guide.
So, if you haven’t used this benefit, then how do you know if your card offers it? Well, that’s where Sift makes it easy for you. It tracks your purchases and tells you if your card offers return protection, can you apply for a refund when price changes and are you covered if your phone gets damaged.
To automatically track all your return protection and to unlock additional protection benefits, download Sift from the Apple Store or Google Play.