Retailers are changing their return policies to adapt to the Covid-19 situation. They are making it easier for customers to return purchases by extending their return window.
To make the return process easy, at Sift, we have put together a list of retailers indicating the change in their return policy.
Amazon has extended the return period for the items bought between March 1 and April 30, 2020. You get up to May 31st to make a return.
Bath Body Works
Bath Body Works Covid-19 update and return policy page currently has no information regarding return window extensions.
Best Buy Any purchase made between March 1st and April 15th, 2020 has an extended return window till April 29th, 2020. Exceptions are items purchased with a third-party contract and major appliances.
Bloomingdale’s has a return time frame of 365 days from date of purchase but for items bought before April 1st, 2020, you get an additional 60 days. That means you get a total of 425 days from the time you bought a product to return it.
Purchases made online and after April 1st, 2020 in-store will continue to have the usual 365 days period of return.
Bonobos offer 45 days from the date of purchase for a full refund but currently, they have not indicated any extensions but seem to suggest chatting with their representatives in case you want to return an item.
Children’s Place offers you time till June 1st, 2020 to return an item which was bought between 1st February and 31st March 2020.
Costco continues to have a 90-day return window from the date the member receives the product. Costco is not accepting returns on specific goods such as rice grains, toilet paper rolls, bottled water, sanitizing wipes, paper towels, and disinfecting spray.
Gap, Banana Republic, and Old Navy
All three retailers have extended their return window up to July 1st, 2020, for the purchases which were made between 1st January – 30th April.
Home Depot has modified its store return policy so that customers have more time for returning a purchase. You get up to 180 days from the date of purchase to make a return.
J.Crew has extended their return and exchange window to 60 days for items which were purchased after 1st March 2020.
Kohl’s has a 180 day return period, but considering the current situation, they would be accepting returns outside of the 180 days window for the first 30 days after the Kohl’s stores re-open.
Macys is giving an additional sixty days beyond the original return date.
|Most Purchases||150 Days|
|Jewellery, Dresses and small electronic items||Upto 120 Days|
|Macy’s backstage and Last Act clearance||90 Days|
|Apple and Samsung Purchases||75 Days|
Newegg Covid-19 update and return policy page currently has no information regarding return window extensions.
Nordstrom has set a time-frame for returns. They have indicated that each return would be dealt with individually. They do indicate that currently, curbside pickup is not available for in-store and online purchases.
You can initiate a return later at a Nordstrom store or return an item now through the mail by filling their online return and printing out the prepaid shipping label. However, in case of a return, the time taken to adjust a payment would take longer than 14 business days. To know more about their return policy you can click here.
Office Depot has stopped accepting returns and exchanges till April 19th, 2020. If you have a return that expires during this period you have a two week time as an extension beyond April 19th. We, however, suggest checking with customer care representatives regarding the extension dates.
Overstock’s website does indicate an extension, however, if you would like to inquire about the return policy during this time, it would be best to send them an email or start a chat through their site.
Sephora has indicated that it would accept in store-returns, with receipts, within 30 days of store reopening for purchases that were made on or after February 14th, 2020. For online purchases, the return period has been extended from 30 days to 60 days.
Staples has updated its return policy, as of 4/10/2020 they will no longer accept returns on open headsets, headphones or earbuds.
Target has temporarily suspended in-store returns for the period of March 26 to April 26th. If the items have a “return by date” from March 26-April 26 then users will have until June 15 to return it. Online purchases from Target.com can be returned by mail after logging into your Target account and filling out details at the online return center.
Wayfair has paused the return collection of large items in certain areas. You must contact their customer care if you want to return an item and would like to know if your area falls within the limited returns zones.
These extended return windows are based on the updates posted on respective retailer sites. As the situation evolves these may change.